Shipping
How long will my order take to arrive?
Usually we estimate 3-5 working days for NZ deliveries. However, it can take a little longer depending on courier workloads.
Can I return a product?
If you are not happy with the product, please email us at info@chanui.com with details of purchase. While we do not normally accept product returns, we will provide a refund if the quality is less than the high standard we have set.
Sustainability
Do Chanui products include microplastics?
No, we care about what you drink and do not use microplastics to seal our teabags, or in packaging our biscuits.
Are Chanui teas sustainably sourced?
Almost all of our teas are from Sri Lanka where legislation protects plantation workers. We also monitor suppliers too.
Are Chanui teabags compostable?
All Chanui teabags are made of natural fibres and fully composable.
Allergies
Are Chanui biscuits made in a factory using nuts?
Yes they are, we also include that on our packaging - not suitable for those with nut allergies, sorry!
Quality
My Special Reserve has a granular appearance, is that a quality issue?
You can be confident you’re drinking top quality. Special Reserve leaf tea is processed using a CTC (Cut Tea Curl) method to create a strong robust taste with plenty of colour.
Why do you use a green foil insert in your pack?
It’s not foil, but coated plastic which is recyclable (recycling.kiwi.nz). We use this to ensure the tea remains fresh, and therefore better tasting.