Returns Policy

Return Policy

We want you to be completely satisfied with your purchase of our premium quality tea. We take great pride in the quality of our products and are confident that you will enjoy them. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction.

Money-Back Guarantee

We offer a 100% money-back guarantee on all our tea products. If you are not satisfied with your purchase, simply contact our customer support team within 30 days of receiving your order to initiate a return. No questions asked!

Return Process 

To initiate a return, please contact our customer support team via info@chanui.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.

Please note that we do not require you to return the tea products to us. We understand that returning perishable items can be challenging and costly. Instead, we trust your judgment and value your satisfaction. As part of our commitment to exceptional customer service, we will process your refund promptly.

Refund Process

Once your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within five business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider's policies.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team via info@chanui.com, using the chat function on this page or filling in our contact form.  We are here to assist you and ensure your experience with our tea products is always blood good.